WhaleLink

Membership Agreement | WhaleLink

中文版 | English

Effective date: October 4, 2026

Dear Member,

Welcome to WhaleLink! Before you subscribe to the WhaleLink membership service (the "Membership"), please read and fully understand this WhaleLink Membership Agreement (the "Agreement"). By subscribing, you confirm that you have read, understood and accepted this Agreement and agree to comply with it and its related rules.

1. General

1.1 This Agreement is entered into between you and Chengdu Unicgames Co., Ltd. ("we", "us", or "the Company"), the operator of WhaleLink. This Agreement includes its main text, any sub-agreements, individual service rules, announcements and notices, all of which have the same legal effect as the main text.

1.2 We may modify this Agreement from time to time. If the terms change, we will publish the changes through website announcements, system notices or in-app messages. Your continued use of the service constitutes acceptance of the modified terms. If you do not agree, you should stop using the service and contact us to cancel your Membership.

2. Membership Service

2.1 Core feature: cloud relay

WhaleLink is a connection-layer app: you must deploy and run your own DeepSeek Harness (DSH) agent and install our self-developed plugin dsh-web-remote (shown in DSH as "WhaleLink Voice"). With a Membership, you can connect your hosts through the cloud relay and reach your agent by voice from any network, with no public IP and no port forwarding. The number of hosts you can connect depends on your tier (as shown in the app).

2.2 Free features (no subscription required)

Without a Membership you can still use, free of charge: manual direct connection to your hosts (LAN IP or your own public address, no limit on the number of hosts), system speech recognition, text-to-speech, offline speech recognition (built-in, Chinese and English only), and a 7-day cloud-relay trial (1 host).

2.3 Subscription period and price

We offer three monthly tiers: Plus, Pro and Ultra. The exact price and the number of hosts in each tier are as shown in the app at the time of subscription. We may adjust the price as needed for operational reasons; changes take effect at the start of a new billing period and we will notify you in advance through appropriate means.

2.4 Auto-renewal

If you subscribe through Apple or Google, the subscription generally renews automatically: unless you explicitly cancel, your Membership renews for another period of the same length when the current period ends, and your payment account is charged within 24 hours before the end of each period. You can manage or cancel auto-renewal through the payment platform or in the app.

If you pay through WeChat or Alipay, the payment is generally a one-time purchase for a fixed period rather than auto-renewal, so you need to renew manually before it expires.

3. Account and Usage Rules

3.1 You must register and use the service with an account you lawfully own and are entitled to use (such as an email, phone number, or an authorized third-party account).

3.2 You understand and agree that WhaleLink is a connection layer: you must deploy and maintain your own DeepSeek Harness (DSH) agent and install our self-developed plugin dsh-web-remote. We only provide the secure connection channel; we do not provide or host your agent, and we are not responsible for its configuration, content or behavior.

3.3 You may not transfer, lend, gift or share the Membership with any third party, or use it for any commercial purpose.

4. Fees and Payment

4.1 You must pay the Membership fee for the relevant period through the payment methods we designate when subscribing.

4.2 Except as otherwise required by law, fees are non-refundable once paid. We cannot refund charges caused by your own actions (such as mistaken purchases or failing to cancel auto-renewal in time).

5. Disclaimer and Limitation of Liability

5.1 You understand and confirm that WhaleLink only provides the connection and voice-interaction channel. All replies, output and behavior of the agent you connect to come from the DeepSeek Harness (DSH) agent that you deploy yourself; we are not responsible for the accuracy, legality or safety of that content.

5.2 Service interruption and data risk: we will use reasonable efforts to keep the service stable and secure, but we are not liable for any interruption, delay, data loss or error caused by force majeure, third-party service failures, network issues, or device compatibility. Please back up important data regularly.

5.3 Liability cap: in any case, our total liability to you will not exceed the total Membership fees you have paid to us for the service that gave rise to the liability.

6. Customer Service and Support

6.1 Official support channels

Our main official support channels are:

We may also provide other auxiliary contact methods, as announced in the app or on our website.

6.2 Service hours and response

Our support team will try to respond within normal business hours on working days (excluding public holidays). Complex issues may take longer to investigate and answer.

6.3 Communication notes

(1) To protect your account and privacy, never disclose your account password, payment password, SMS verification code, or other core security information through support channels. Our staff will never ask for such information.

(2) Only contact us through the officially confirmed channels above. We cannot guarantee the authenticity of any third-party contact methods that we have not announced; please verify them yourself.

6.4 Scope of support

Our support covers, among other things: feature inquiries, subscription and payment issues, general technical feedback, account abnormality reports, interpretation of the agreement and rules, and suggestions and complaints. For issues related to hosts you deploy yourself, third-party DeepSeek Harness (DSH) environments, or your own device compatibility, our support may be limited and we will do our best to provide guidance.

6.5 Feedback and complaints

We value your experience. If you are not satisfied with our service or support, you may file a complaint through the support channels. We will follow up within a reasonable time.

7. Privacy and Data Protection

We take your privacy seriously. For details on how we collect, use, store, share and protect your personal information, please read our separate Privacy Policy, which forms an integral part of this Agreement.

8. Termination

8.1 You may cancel auto-renewal at any time in the app or through support. After cancellation, the current paid period continues until its natural end, after which the service stops automatically.

8.2 If you breach this Agreement (for example, by abusing the service or engaging in illegal activity), we may unilaterally suspend or terminate your Membership without refunding the fees already charged.

9. Miscellaneous

9.1 This Agreement is governed by the laws of the mainland of the People's Republic of China.

9.2 Any dispute arising from or in connection with this Agreement shall first be resolved through friendly negotiation; if negotiation fails, either party may submit the dispute to the competent people's court where our principal place of business is located.

9.3 If any provision of this Agreement is held invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.

Please confirm once more: before clicking "Agree" or starting to use the paid Membership, you have fully read, understood and agreed to the entire Agreement.