Agent Page

After connecting to a host, you land on the agent's chat page. This is where all the work happens.

1. Page layout

2. Recognizing the agent page

When WhaleLink detects that the current page is an agent chat page, it shows the corresponding marker.

Why: WhaleLink enables voice only when you are talking to the agent. While browsing ordinary web pages, the voice button does not steal your attention or send commands by mistake.

3. Switching hosts

Go back from the agent page to the host list and pick another host.

Conversations on different hosts are independent — they run on different computers.

4. Keeping the connection

5. Back and refresh

If refreshing still cannot connect, see FAQ & Troubleshooting.